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Unified Contact Centre Services

What if you could provide multiple channels of contact to provide your clienteles with superior service? With In2IT’s Customer Interaction Services (CCaaS) you can simply provide a state-of-the-art unified contact centre that will be a foundation of competitive advantage towards your customer service. You’ll be able to provide professional, focused customer service regardless of where your representatives are based.

UNICOMM Multiplay Feature List

Snapshot Of Offerings

Onmi Channel Inbound Contact Centre Service

Provide multiple channel to customers like Audio, Video, Web, Email and Chat for great customer service experience.

Outbound Contact Centre Service

Make automated outbound campaigns. Designed to manage campaigns, calls & sales – including email and SMS

Cloud Based Contact Centre

You only need end point & an Internet connection. No hardware required on premise.

Hybrid Contact Centre Service

Hybrid contact centre enables you to integrate your existing CRM and other application to integrate with our cloud based unified contact centre.

AI Based Contact Centre

Our AI Based contact agent “Mapula – Chat Bot” can help faster customer response and self-service without agent involvement.

CRM, API and Database Integration Service

Link Contact Centre with your CRM & reporting systems. Use existing CRM for integration

Insights Opinion Pieces

AI can enhance your WebRTC experience
By Amritesh Anand, Practise lead – Unified Communications at In2IT Technologies    |    17 April 2019

Although WebRTC is a growing trend across the globe there remains a certain level of resistance around uptake locally, due to a lack of awareness on its potential as well as how it should be effectively implemented. However, local organisations need to understand WebRTC provides comprehensive Unified Communication…
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Revolutionise communication with secure WebRTC
By Amritesh Anand, Practise lead – Unified Communications at In2IT Technologies    |    17 April 2019

We live in an age where as consumers we can communicate instantly with anyone, anywhere, using audio, video, chat. Conversely, organisations also need to be able to bring this same functionality to their customers, internally and externally, to ensure that communications remain both relevant and secure. Web Real-Time Communication (WebRTC) offers…
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SDN – revolutionising large scale mission critical networking environments
By Amritesh Anand, Practise lead – Unified Communications at In2IT Technologies    |    17 April 2019

Software-defined Networking (SDN) offers the ability to implement and manage network services centrally using software to control and define equipment and services. This enables simplified management, faster provisioning, automation, programmability and many other benefits for data centres and Wide-Area Networks …
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